Support

iOS asks to “Add VPN Configurations”

That is expected the first time you connect. iOS lets an app route traffic through a VPN only after you allow it once. Tap Allow and confirm with Face ID, Touch ID or your passcode.

The app does not connect

1. Check that your iPhone is online without the VPN.
2. Try another server location.
3. Make sure the date and time are set automatically: Settings → General → Date & Time. Secure connections fail when the clock is far off.
4. Close the app fully and open it again.

Still stuck? E-mail us with your iPhone model, iOS version, the location you chose and roughly when it happened.

Some sites or apps behave differently

Your traffic appears to come from the country of the server you chose, so some services may show a different language, content or extra checks. Pick a location closer to you if that is a problem.

Removing Runvord VPN

Delete the app as usual. If a VPN entry remains, remove it in Settings → General → VPN & Device Management → VPN. Deleting the app does not erase your device’s registration on our server; ask us if you want it erased.

Your data

To get a copy of your data or have it erased, e-mail us. There is no account, so tell us roughly when you started using the app. Details are in the Privacy Policy.